Privacy Policy

1. INTRODUCTION

This privacy policy (Policy) relates to your personal information in connection with your use of and access to the Blaze Systems website and any services provided by Blaze Systems (the Services).

We are committed to protecting your information and your right to privacy. If you have any questions or concerns about our Policy, or our practices with regards to your personal information, please contact us via [email protected].

When you use the Services, you trust us with your information and we take your privacy very seriously. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this Policy that you do not agree with, please discontinue your use of the Services.

2. CHANGES TO THIS POLICY OR YOUR PERSONAL INFORMATION

We review this Policy regularly and reserve our right to amend it at any time. It is your responsibility to check regularly and determine whether you still agree to comply with the Policy. If you do not agree to any changes to this Policy then you must immediately stop using the Services. In the event we make any significant changes to this Policy we will use our reasonable endeavours to inform you of such changes in advance in writing.

It is important that the personal information we hold about you is true, complete, accurate and current. Accordingly, you must notify us of any changes to your personal information (for example, if you change your email address).

3. ABOUT US

The Services are owned and operated by Blaze Systems Limited, a company registered in England and Wales with company number 15670426 and whose registered office is situated at 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE (Blaze Systems/we/us/our). Blaze Systems is the controller (also known as a data controller) of, and is responsible for, your personal information. The term "you" refers to the user wishing to access and/or use the Services.

Blaze Systems provides enterprise systems integration, bespoke software development, and innovative solutions across IoT, Telco, Treasury, and E-commerce.

4. INFORMATION WE MAY COLLECT ABOUT YOU

4.1 Personal information you disclose to us

In Short: We collect personal information that you provide to us including information such as your name, address, contact information, company details, and project requirements.

We collect personal information that you voluntarily provide to us when registering to use and actually using the Services, or otherwise contacting us.

More particularly, the personal information that we collect depends on the context of your interactions with us, the choices you make and the products and features you use. For example:

• We collect personal information when you contact us, request information online, request a quote, report an issue, or provide feedback.
• Our website uses cookies and collects IP addresses.
• We may monitor and record communications with you (such as telephone conversations and emails) for quality, training, fraud prevention, and legal compliance purposes.

The types of personal information we may collect include:

• Identity Data: first name, last name, company name, job title
• Contact Data: email address, telephone number, business address
• Transaction Data: details about projects, services purchased, and payments
• Technical Data: IP address, browser type, device information
• Usage Data: information about how you use our website and services
• Marketing and Communications Data: your preferences for receiving marketing communications

4.2 Information automatically collected

In Short: Some information – such as IP addresses and/or browser and device characteristics – is collected automatically when you use our Services.

We automatically collect certain information when you visit, use or navigate our Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

5. HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We may process your information for the following purposes:

• To provide the Services and manage client relationships
• To respond to your enquiries and provide quotes
• To fulfil and manage projects, contracts, payments, and refunds
• To send administrative information about our services
• To send marketing and promotional communications (with your consent)
• To protect our Services and prevent fraud
• To comply with legal obligations
• For data analysis and improving our services

6. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information when legally required, with service providers, or with your consent.

We only share and disclose your information in the following situations:

• Legal Compliance: Where required by law, court order, or governmental request
• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, etc.)
• Business Transfers: In connection with any merger, sale, or acquisition
• With Your Consent: For any other purpose with your consent

We may disclose aggregated, anonymous information that cannot identify you personally to third parties for analytics and optimization purposes.

7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than the UK, but will take all reasonable steps to ensure it is protected.

Whenever we transfer your information outside of the UK, we will take all reasonably practicable measures to protect your information in accordance with this Policy and applicable laws. Where required, we will use approved safeguards such as Standard Contractual Clauses.

8. FOR HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is permitted or required by law.

We will only keep your information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any information we process. However, please also remember that we cannot guarantee that the Internet itself is 100% secure. You should only access our services within a secure environment.

10. YOUR CONSENT TO PROCESSING

Where applicable, we will seek consent from you when you first submit information to us. If you have previously given your consent you may freely withdraw such consent at any time by emailing [email protected].

11. MARKETING AND OPTING OUT

If you have given consent to marketing we may contact you about our products, services, and offers. You can withdraw your consent at any time by sending an email to [email protected] or unsubscribing from the communications.

12. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You have certain rights in respect of your information.

You have the following rights in relation to the information that we hold about you:

• Right of Access: You can request a copy of the information we hold about you
• Right of Correction: You can request that we correct inaccurate information
• Right of Erasure: In certain circumstances, you can request that we delete your information
• Right to Object: You can object to our processing of your information in certain circumstances
• Right of Data Portability: You can request your information in a portable format

To exercise any of your rights, please contact us via [email protected].

13. CONTACT US

We welcome your feedback and questions on this Policy. If you wish to contact us about this Policy or have any other questions, please email us via [email protected].

You have the right to make a complaint at any time to the Information Commissioner's Office (the ICO), the UK supervisory authority for data protection issues (https://ico.org.uk/concerns). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.